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SwipeLock™ - Frequently Asked Questions
Standby Mode What is Standby Mode?Standby Mode locks the touch screen and hard keys, and dims the backlight. The only thing you can do on your device when in Standby Mode is receive incoming phone calls (and, optionally, place calls using Voice Dialing). How do I enter Standby Mode?You can configure Standby Mode options under Options->SwipeLock->Standby Mode. You can select either the left or right convenience key, or the lock key, to enter Standby Mode. You can also select to automatically engage Standby Mode when the backlight goes off, either immediately or after a delay. For best results, if you assign a convenience key to SwipeLock in the SwipeLock options, assign the same convenience key to "Nothing" in the Screen/Keyboard options. How do I exit Standby Mode?There are several options to exit Standby Mode:
What happens if I receive a call when in Standby Mode?You will be able to answer the call, but no other functions will be available until you exit Standby Mode. If you have selected Puzzle Protect to exit Standby Mode, then the grid will still be displayed when you receive a call and you will have to enter your swipe pattern to unlock. If you have selected Slider to exit Standby Mode, then you will see your selected background image (SwipeLock image by default) with the slider control, and you will have to use the slider to unlock. If you have selected the convenience key to exit Standby Mode, then you will see your selected background image (SwipeLock image by default) with no slider control, and you will need to press the assigned convenience key to unlock. Can I set the backlight to go off if the lock screen remains idle?Yes, under SwipeLock options for Standby Mode, you can set how many seconds it will take for the backlight to go off if the Standby Mode lock screen remains idle. Phone Call Mode What is Phone Call Mode?Turning on Phone Call Mode (it is on by default) will lock the touch screen during phone calls to prevent accidental screen touches while you talk. You can set a delay for incoming and/or outgoing calls before the screen will lock. You can also enter "white listed" numbers – the phone screen lock will then be disabled for calls made to or received from those numbers. How do I disengage the phone lock screen during a call?If your phone is in Standby Mode, you need to exit Standby Mode using whatever method you have selected in the Standby Mode options. (See "What happens if I receive a call when in Standby Mode?" above.) If your phone is not in Standby Mode, then you will see your selected background image (SwipeLock graphic by default) with the slider control. To unlock the screen, you can either run your finger from left to right across the slider control OR you can press the green phone key. If I unlock the screen to use the keypad during a call, how can I lock the screen again during the call?If you have assigned a key in SwipeLock options to enter Standby Mode, then pressing this key during a call will re-activate the phone screen lock. You can also press the menu button and select the "Lock screen during call" menu item to re-engage the lock screen until your call ends. You will see your selected background image (SwipeLock graphic by default) with the slider control when you re-engage the lock screen during a phone call. When your phone call ends, SwipeLock will automatically release control of the touch screen and remove the "Lock screen during call" menu item. Appearance How do I customize the background image on the lock screen?Under Options->SwipeLock->Appearance, you can choose your font color for the text that is displayed on the lock screen, and you can change your background image by clicking on the "Choose a background image" button and browsing through your BlackBerry files for the image (PNG or JPG) you wish to display. When you highlight an image file, a preview will display at the top. Then, you can press the highlighted image file to select it. When taking a picture with your device camera for use as a SwipeLock background image, take the picture while holding the device in landscape position, with the camera on the left, for correct image orientation. Troubleshooting Can TalkLock™ or another screen locking application be installed at the same time as SwipeLock?No. You must remove TalkLock and any other third party screen locking applications for SwipeLock to function properly. The lock screen is not engaging during phone calls even though I have selected under Phone Call Mode for the touch screen to automatically lock during calls.You need to make sure your application permissions are set to Allow. Go to Options->Advanced Options->Applications, then when the application list appears, scroll down to SwipeLock and highlight it. Then press the menu button and select Edit Permissions. Make sure all of your SwipeLock application permissions are set to "Allow" and then save the change. Finally, reboot your device by pulling out the battery and then re-inserting it. If your device is both locked and password protected using the native BlackBerry screen lock with password enabled, third party applications, including SwipeLock, are not allowed to use the screen. Therefore, the phone screen lock will not engage while your device is both locked and password protected using the native BlackBerry screen lock with password enabled. The lock screen is displaying with the keyboard at the bottom of the screen, and half the screen at the top, and I can’t see the slider. How do I fix this?The reason you are getting half a screen picture and the keypad at the bottom is that Compatibility Mode has been mistakenly enabled. (This is a mode on the Storm that allows applications that have not been built for the Storm to run.) You’ll want to disable that mode by going to Options->Advanced Options->Applications, highlighting SwipeLock in the applications list and pressing the Menu key, then from the menu select "Disable Compatibility Mode." Finally, reboot your device by pulling out the battery and then re-inserting it. Everything should then be working properly. I have Standby Mode assigned to the lock key – why is there a delay when I press the lock key before Standby Mode engages?This is an inherent limitation based on how third-party applications must interact with the lock key. To avoid any delay, assign Standby Mode to a convenience key. Also, note that Input Simulation must be set to Allow under the SwipeLock application permissions in order for the lock key to be able to properly invoke Standby Mode. I cannot hear my alarms or calendar notifications while in Standby Mode. How do I fix this?To make it such that alarms and calendar notifications will be heard while in Standby Mode, you need to deny an application permission called Input Simulation. To do this, go to SwipeLock application permissions (Options->Advanced Options->Applications, highlight SwipeLock in the list and press the menu button, select Edit Permissions from the menu), and under Interactions, you will see Input Simulation – change from Allow to Deny. Once you make this change, you will be able to hear your alarms and calendar notifications while in Standby Mode. The only drawback is that by changing this application permission to Deny, you will not be able to assign Standby Mode to the Lock Key. How do I uninstall SwipeLock?Under Options->Advanced Options->Applications, highlight SwipeLock in the applications list, press the menu button, and choose Delete. You must reboot your device to complete removing SwipeLock. Where can I get help if my question is not answered?Please email your question to support@cellavant.com. |
